Returns & Refunds Policy

There are a few important things to keep in mind when returning a product you purchased from

There are some items, however, that are ineligible for return, including:

*You can return products, provided that it has not been used on any occasion.

How to Return An Item

Ship your item back to

To return an item to by sending us an e-mail using the contact form on the website.
You’ll receive an e-mail with further instructions. Next, verify the return item and the return address We recommend using the original packaging if you’re returning a product.

Bring your item to an store

You can always return the item to store in Oldenzaal. An Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Store Location on the contact form.


Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:

Exchange an item

Items ordered on the online Store that arrived damaged or are incorrect can be returned by contacting Customer Service at +31541518223 are sending it back to our store using the contact form on the website.